Refund policy
Returns & Refunds
We want to make returns as straightforward as possible while respecting your rights under the Australian Consumer Law (ACL).
Change-of-Mind Returns
You may request a change-of-mind return within 30 days of receiving your order.
To be eligible for a change-of-mind return:
- The product must be unused and unopened.
- The product must be in its original condition and suitable for resale.
- The return must be approved by SheSaid before the product is sent back.
- Return shipping costs for an approved change-of-mind return are the customer's responsibility.
- For hygiene and safety reasons, opened or used beauty or cosmetic products may not be eligible for a change-of-mind return.
If your product does not meet these conditions, we may decline the change-of-mind return.
These voluntary return conditions do not affect any rights you may have under the Australian Consumer Law.
Faulty, Damaged, Incorrect or Missing Items
Please contact us within 1–7 days of receiving your item if your order arrives faulty, damaged, incorrect or with an item missing.
Please provide your order number and, where available, clear photographs or other useful evidence so that we can assess the issue.
If the issue is our responsibility or a remedy is required under the Australian Consumer Law, we will provide the applicable refund, replacement or other appropriate remedy.
Please do not dispose of a faulty or damaged product until we have advised you what to do, unless doing so is necessary for your safety.
Allergies, Adverse Reactions & Product Suitability
Our beauty products may cause an adverse reaction, sensitivity or allergic reaction in some individuals.
Ingredients and applicable product information are provided on the relevant product page. Please carefully review the ingredients and product information before purchasing and using a product, particularly if you have known allergies, sensitivities or other relevant concerns.
If you experience a serious, unexpected or concerning reaction, discontinue use where appropriate and contact our Customer Support team so the matter can be assessed.
Nothing in this section excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
Order Cancellations
Cancellation requests may be made within 24 hours after your purchase has been submitted.
Please contact our Customer Support team as soon as possible during this period. After 24 hours, your order may no longer be able to be cancelled and the applicable return or consumer-remedy process may apply.
Refunds
Approved refunds will be processed back to the original payment method used for the purchase.
Once we have processed your refund, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges may be treated differently depending on the reason for the return and the applicable Australian Consumer Law remedy.
We will not withhold a refund merely because you have exercised a valid right under the Australian Consumer Law.
How to Request a Return or Refund
To request a return or refund, please contact:
SheSaid Customer Support
Email: care@shesaid.online
Phone: +61 416 031 033
Please include your order number, a short description of the issue, and any relevant photographs or evidence.
Our team will review your request and provide the next steps, including return instructions where required.
Please do not send any products back without first receiving return instructions from SheSaid.
Important
SheSaid does not apply blanket “No Refunds” or “All Sales Final” terms where they would suggest that Australian Consumer Law rights do not apply. This policy operates alongside, and not instead of, those rights.