SHESAID SHIPPING & DELIVERY POLICY

Australia • Customer-Facing Policy
Effective Date: 2 September 2026
Version: 1.0

Our Approach

SheSaid aims to provide a simple and reliable delivery experience for customers across Australia.

Delivery timeframes are estimates and may be affected by fulfilment, carrier operations, customs, weather, public holidays, and other circumstances outside our reasonable control.

1. Shipping Fees

All orders placed within Australia qualify for free shipping.

There are no hidden shipping fees or additional shipping charges at checkout. The price shown at checkout is the price you pay.

2. Delivery Area

SheSaid currently delivers exclusively within Australia.

Each order is prepared and shipped to the delivery address provided at checkout.

Orders may be dispatched through SheSaid's international fulfilment network. SheSaid does not describe its internal fulfilment arrangements as part of the customer experience, but all shipping information provided to customers will be accurate.

3. Order Processing

Orders are typically prepared for dispatch within an estimated 1 to 2 business days.

Once your order has been dispatched, you will receive a confirmation email containing tracking details.

Please ensure that your delivery address is correct before submitting your order.

4. Change of Address

A change of address can only be requested within 24 hours after the order is placed.

Customers should contact SheSaid Customer Support as soon as possible during this period.

After the 24-hour period has elapsed, an address change may no longer be possible because the order may have entered fulfilment or dispatch.

SheSaid cannot guarantee that an address change request received after this period can be accommodated.

5. Estimated Delivery Timeframe

Our current estimated standard delivery timeframe is:

Standard Delivery: 3 to 5 business days, Monday to Friday.

Delivery estimates do not include weekends or Australian public holidays.

These timeframes are estimates only and are not a guarantee.

Delivery may take longer depending on item availability, fulfilment processing, carrier operations, customs processes where applicable, weather, public holidays, or other circumstances outside our reasonable control.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking link by email so you can monitor the progress of your delivery.

If your tracking information has not updated for an extended period or you have questions about your delivery, please contact SheSaid Customer Support.

7. Delivery Delays

While we do our best to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including carrier disruptions, weather conditions, customs processing, or other transport-related events.

If we become aware of a material delivery issue affecting your order, we will provide reasonable updates where information is available.

8. Lost, Damaged or Missing Parcels

If your parcel appears to be lost, arrives damaged, or an expected item is missing, please contact SheSaid Customer Support as soon as reasonably possible.

Where available, please provide:

• Your order number
• Tracking information
• Photographs
• Any other relevant evidence

SheSaid will review the circumstances and work with the relevant fulfilment or delivery provider to determine the appropriate next step.

Nothing in this section limits any consumer rights or remedies available under the Australian Consumer Law.

9. Incorrect or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, SheSaid will review the circumstances and advise what options are available.

Where a parcel is returned to SheSaid or the fulfilment network because of an incorrect address, a new delivery arrangement may require additional costs where permitted by law.

This does not limit any rights available under the Australian Consumer Law.

10. Split Shipments

Where an order contains multiple products, items may be dispatched separately if they are processed through different fulfilment locations or become available at different times.

Where tracking is available, the relevant tracking information will be provided for each shipment.

11. Customs, Import and Delivery Information

Some orders may move through international fulfilment and transport networks before reaching Australia.

Customs or other border processes may affect delivery timeframes.

SheSaid will provide shipping and tax information based on the actual fulfilment and import arrangement applicable to the order.

Customers should not rely on an estimated delivery date as a guaranteed arrival date.

SheSaid will not make claims that an order is dispatched from an Australian warehouse or that stock is held in Australia unless that statement is accurate.

12. Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts, or modifies any rights or remedies available to Australian consumers under the Australian Consumer Law.

Delivery estimates and operational shipping terms do not remove statutory consumer guarantees or other applicable rights.

13. Customer Service

SheSaid Customer Support provides dedicated English-language support for Australian customers.

Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM

We aim to respond to enquiries within 24 to 48 hours on business days.

SHESAID CUSTOMER SUPPORT

Email: care@shesaid.online
Phone: +61 416 031 033
Address: 380 Cambridge Road, Mornington, Hobart, Tasmania 7018, Australia